ABOUT NORTHSIDE CENTER

Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams.

Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70^th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem.

For more information on Northside Center for Child Development, please visit https://www.northsidecenter.org/about/.

ABOUT THE ROLE

Results-driven IT Manager to standardize and secure Northside’s device ecosystem, improve infrastructure performance, and strengthen cybersecurity posture. Committed to delivering measurable outcomes—such as reducing IT complexity, achieving 50% NIST CSF compliance, and improving network and helpdesk reliability—through strategic deployment of ITAM systems, modernized support operations, and unified endpoint management. Brings a proven ability to lead hybrid teams, streamline procurement and vendor partnerships, and ensure high availability of business-critical systems that empower staff and sustain digital transformation.

CORE COMPENTENCIES

• Excellent work ethic
• Commitment to working in a mission-driven organization
• Demonstrated personal ethics and values
• Cross-team collaboration and cooperation
• Team player who works well with a diverse group of people

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Manage and monitor core cloud platforms, including Microsoft 365, Intune, Entra ID (Azure AD), Exchange Online, and SharePoint.
• Implement and maintain EDR, MDR, Zero Trust Architecture, secure remote access (VPN, Conditional Access), and endpoint protection systems (Microsoft Defender, BitLocker).
• Ensure HIPAA and NIST CSF compliance through rigorous security frameworks, audit readiness, and documentation.
• Deploy and manage backup, disaster recovery (Veeam), patching, and remote management tools.
• Automate workflows using PowerShell, GPOs, and Intune policies.
• Translate organizational strategy into scalable IT initiatives, aligning helpdesk and infrastructure priorities with mission-driven outcomes.
• Lead and mentor a hybrid IT team, fostering a culture of accountability, learning, and service excellence.
• Develop clear, user-centered documentation, policies, and ITSM Runbooks.
• Enhance service delivery operations, drive CSAT goals, and improve network uptime and performance.
• Support IT asset lifecycle management (ITAM), vendor relations, procurement, and budget adherence.
• Implement agile practices (e.g., sprint planning, dashboard tracking) for visibility and accountability.

QUALIFICATION

• Familiarity with NIST Cybersecurity Framework
• Strong knowledge of network performance monitoring and basic Cisco infrastructure
• Experience with Jira Service Desk, Veeam, Cloud and onPrem IP phone systems, MDM platforms
• Demonstrated ability to lead teams and deliver measurable outcomes across IT operations
• Deep understanding of Active Directory, Office 365, Exchange, ITAM tools, and endpoint security
• 5+ years of experience in IT operations, systems administration, or infrastructure leadership
• Certifications such as CompTIA Server+, Microsoft 365 Admin, or ITIL Foundations